FREQUENTLY ASKED QUESTIONS

For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires. If you have any another question, don't hesitate to contact us.

Why should I book through website?

We will send you a confirmation email after your booking. In case there’s something happen that we don’t keep room for you, you can show us, and you’ll have your money back.

Once we have your information in our website, we can take care of you better.  You may receive our promotion code via email.

What do I do when I arrive at the Spa?

We will already know about your booking and that it was made on the website. In the rare instance that we’re not aware of your booking, or we forget to apply the discount, we may require you to show us your confirmation email.

How can I change or cancel my reservation?

Please send us an email to inform that you want to change or cancel your booking at least 2 hours before your service time. In case you’re in Vietnam, you can call us or come to us directly.

How do I know if my booking is accepted?

If you've sent a reservation request to a host with Booking online enabled, your request will be accepted automatically.When a host accepts your request, you'll receive an email. Your reservation request status will also change to Accepted.

Is a reservation necessary?

You can visit SF Spa anytime that convenient for you without booking. We will do everything in ability to meet your requirements. Reservation is not a must but we encourage you to do so, especially for more than four people.

Do I have to pay for the reservation?

It is unecessary but we encourage you do make a payment for the reservation. And don’t worry about cancelation. We will give you back in case you want to cancel your booking.